Contact Us

This page explains how to contact Online Casinos USA, what our editorial team can help with, and — just as importantly — what we cannot do for you. We research and publish reviews of new online casinos available to US players. We are not an operator, not a regulator and not a dispute-resolution service, so knowing which door to knock on will save you time.

What to contact us about

Our inbox is monitored by the editorial team. Messages we can genuinely act on include:

• Corrections. A bonus percentage has changed, a wagering requirement was revised, a site has pulled out of your state, or a payment method has been withdrawn. Tell us what you saw and where, and we will re-check the source.
• New casino tips. A newly launched site you think we should be reviewing. Include the name and, if you have it, the licensing or sweepstakes details.
• Terms we have summarized unclearly. If a section on maximum bonus bets, bonus expiry dates or cashout limits reads ambiguously, say so and we will rewrite it.
• Commercial and partnership enquiries. These are handled separately from editorial and never routed to the people who set ratings.
• Feedback on the site itself — broken pages, mobile display problems, or a comparison criterion you think we have overlooked.

What we cannot help with

• We cannot access, unlock, credit, close or verify your casino account.
• We cannot release a withdrawal, reverse a KYC hold or override a source-of-funds check.
• We cannot apply, extend or restore a bonus code.
• We cannot adjudicate a withdrawal dispute. That sits with the operator's complaints procedure first, then the licensing body or the sweepstakes operator's stated escalation route.

Where to go instead for account problems

If money is involved, contact the casino directly before anyone else. Take these steps in order:

1. Open a ticket with the operator's support team — live chat or email from inside your logged-in account, so the message is attached to your player ID.
2. Ask for a written reason in the chat transcript. Verbal assurances are hard to escalate; a transcript or email is not.
3. Request the formal complaints procedure if the first response does not resolve it. Licensed operators must publish one, usually with a stated response window.
4. Escalate to the regulator or dispute body named in the casino's terms. In states with regulated real-money online casinos, that is the state gaming authority. For sweepstakes and social casinos, the route is set out in the operator's own terms rather than by a gaming regulator.
5. Keep dated records of deposits, bonus claims and withdrawal requests. Most disputes turn on timing and on which bonus terms were live when you claimed.

If your concern is about how much you are playing rather than a single transaction, our responsible gambling resources list self-exclusion routes, deposit and loss limits, and blocking software. The National Council on Problem Gambling operates the 1-800-GAMBLER helpline, available 24/7 across the US.

How we make money, stated plainly

Online Casinos USA may earn a commission when a reader signs up with a casino listed here. That relationship pays for the research; it does not buy a ranking, a rating or a favorable sentence. We publish drawbacks for every site we cover, including the top-ranked one. If you believe a review reads like an advertisement, that is exactly the kind of message worth sending us.

The new casino offers readers ask us about most

Most incoming mail is about the headline bonuses on our new online casino lists, and almost always about the conditions underneath them. Below are the three we field the most questions on. Ratings shown across this site are our own editorial scores, not customer-review averages.

Raging Bull — 410% up to $10,000 + 50 free spins

It leads our list because the headline figure is unusually large for a new-player match and the free spins are bundled rather than sold as a separate claim. The practical questions readers write in with are the right ones: a match of that size is tied to the deposit you make, so the $10,000 ceiling is reachable only at a deposit level most players will never approach. Playthrough, eligible games and any maximum cashout are set in the operator's bonus terms and should be read before you claim — high-percentage matches commonly carry the strictest of the three. Limitation: the advertised maximum is headline-driven, and large percentage matches typically come with tighter maximum bet caps while the bonus is active, which slows how fast you can clear it. Editorial rating 10.0.

Magician Bet — 101% no wagering

This one is on the page for the opposite reason: the number is modest, but "no wagering" removes the single condition that causes the most reader complaints. If the bonus converts without playthrough, what you win is yours to withdraw subject to normal withdrawal limits rather than a rollover multiple. Limitation: no-wagering offers almost always carry a lower cap on the bonus amount and can restrict which games count, so the trade-off is size and choice for simplicity. Check the maximum bonus value and any expiry date before depositing. Editorial rating 9.9.

Slots of Vegas — 375% bonus + 50 free spins on Cash Chaser

Included because the free spins are tied to a named title, which tells you more than a vague "spins on selected slots" line does. Knowing the game means you can check its RTP and volatility before you accept. Limitation: spins locked to one slot suit you only if you like that slot, and winnings from free spins frequently carry their own separate playthrough and a cash cap distinct from the deposit match. Editorial rating 9.8.

Comparing the headline offers

Casino	Headline offer	Editorial rating
Raging Bull	410% up to $10,000 + 50 free spins	10.0
Magician Bet	101% no wagering	9.9
Slots of Vegas	375% bonus + 50 free spins on Cash Chaser	9.8
Uptown Aces	600% for new players	9.4
Card Crush	Instant welcome reward: 2 mystery coins and 5 cards	9.3
Zumba Cards	250% deposit bonus up to 250 SC	9.1
BetUS	200% up to $4,000 for new players	9.0
Amazon Jackpots	4 posters + 40 free SC + bonus wheel for $20	8.9
Slots and Casino	500% up to $2,500 x3	8.8
Bets.FM	225% deposit bonus up to 1 BTC + 225 free spins	8.6

Offer terms change without notice. Always confirm the current wording on the operator's own promotions page before you deposit — that is the version that binds you, not ours.

Money questions we answer by email

Costs and payment mechanics generate more mail than anything else, so here is the short version. Taking part costs whatever the site's minimum deposit is; a welcome match is only claimable once you have funded the account, so no percentage bonus is free money. Sweepstakes-style offers such as those denominated in SC work on coin purchases rather than a cash stake, and redemption rules differ from cash withdrawals — read them separately.

• Debit and credit cards — the most common deposit route for US players. Some card issuers decline gambling transactions outright, and credit card deposits may be treated as a cash advance with its own fee and interest. Card deposits are usually instant.
• ACH and bank transfer — slower to clear than cards but widely supported for both directions. Withdrawals by ACH typically take longer than e-wallet payouts.
• E-wallets — generally the fastest payout route where offered. PayPal availability for online casinos is state- and operator-specific in the US; verify it on the cashier page rather than assuming.
• Crypto — used by some sites, including for offers quoted in BTC such as the Bets.FM welcome bonus. Value moves between deposit and withdrawal, and a bonus ceiling stated in BTC is not a fixed dollar figure.

Every operator sets its own minimum withdrawal amount, per-transaction and monthly withdrawal limits, and any processing fee. Expect a pending or reversal window before funds leave. First withdrawals are almost always slower than later ones because identity verification runs at that point.

Verification: the single biggest cause of contact

KYC checks are a licensing obligation, not an obstacle invented by the casino. You will typically be asked for photo ID, proof of address and proof of the payment method used. Larger or unusual activity can trigger source-of-funds questions. Submitting clear documents early, in the name that matches your account, is the most reliable way to avoid a held payout. We cannot speed this up for you; only the operator's compliance team can.

What these sites actually offer

If you are writing to ask whether a listed site has a particular game type, here is the shape of the catalogs on new casinos generally, so you can check before you ask:

• Slots — the bulk of any library, ranging from low-volatility games that pay small and often to high-volatility titles with long dry spells. RTP is published per game and is a long-run average, never a prediction for your session.
• Progressive jackpots — pooled prizes that grow across players. Some require a maximum-line stake to qualify.
• Table games — blackjack, roulette and baccarat in RNG form, with rule variants that materially change the house edge.
• Live dealer rooms — streamed tables with real croupiers, usually with higher minimum stakes and often excluded from bonus wagering.
• Card and coin formats — sites such as Card Crush and Zumba Cards are built around card and coin play rather than a conventional slot lobby, which is why their welcome rewards look nothing like a percentage match.

Game fairness rests on certified random number generators from the software providers supplying each lobby. Mobile play is browser-based on most new sites, with native apps less common; we note which is which in individual reviews.

The other products these brands run

Several operators on this page are not casino-only. BetUS, for instance, runs sportsbook and racing products alongside its casino, and sports bonuses there carry different rollover rules from casino bonuses — a sportsbook offer generally cannot be cleared on slots, and vice versa. Some brands also run poker rooms, bingo or virtual sports. Loyalty schemes and cashback usually span the whole account, but bonus funds rarely do. If you contact us about a promotion, tell us which product it came from; the terms are often not the same document.

Legal standing and who may take part

You must be 21 or over to play at a US online casino in most regulated states, and 18 or over for many sweepstakes and social casino products. Online casino gambling in the United States is regulated state by state, not federally: a handful of states license real-money online casinos, others permit only online sports betting, and many permit neither. Federal law governs matters such as interstate wire transmission, but it is your state that decides whether a licensed real-money casino can serve you.

Sweepstakes and social casinos operate under a different legal model from state-licensed gambling and are not available everywhere either — several states exclude them. A site accepting a signup from your state is not the same thing as that site being authorized to serve you. Before depositing, check the operator's own terms for excluded states and confirm the licensing or operating details it publishes. Our terms and conditions set out the limits of the information we provide, and our editorial approach explains how sites are selected and scored.

How we assess the sites we cover

Reviews are research-based. We read published bonus terms, cashier pages, licensing statements and state availability notices, and we compare what is advertised against what the terms say. We do not deposit, play or withdraw, and we never present an advertised payout speed as a tested one. Ratings reflect the weight we give to bonus fairness, clarity of terms, payment range, game breadth, verification transparency and support access. Commission arrangements have no bearing on position. Findings on this page were last verified Sep 26, 2026.

Sending us a useful message

Include the casino name, the page or promotion you are referring to, the date you saw it and your state if availability is the issue. Never send us copies of your ID, bank statements or account passwords — we have no use for them and no reason to hold them. If your enquiry is really an account or payment problem, the operator's support team is the faster route by a wide margin, and going there first also builds the record you would need for any later escalation.

If you are comparing sites rather than reporting a problem, start with the bonus terms rather than the headline percentage. The 101% no-wagering offer and the 600% match at the other end of the scale suit very different players, and neither is better in the abstract. Read the conditions, set a deposit limit before you play, and treat any bonus as entertainment spending rather than expected return.